8k8win Privacy Policy –
How We Keep Your Data Safe

1 Introduction

This Privacy Policy explains how 8k8win ("we," "us," "our," "the Platform"), operating the website at https://8k8win.app, collects, uses, stores, and protects the personal information of users ("you," "Player") who access and use our services.

8k8win is committed to complying with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA), and its Implementing Rules and Regulations — the primary data protection law applicable to operations serving Filipino players. We take our obligations under this law seriously.

By registering an account at 8k8win, using our platform, or interacting with our services in any way, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein. If you do not agree, please discontinue use of the platform and contact our support team to close your account.

This policy applies to all information collected through the 8k8win website, mobile-browser experience, customer support channels, and any related service. It does not apply to third-party websites or services that may be linked from our platform.

2 Information We Collect

8k8win collects personal information that is necessary to provide you with a safe, functional, and legally compliant gaming experience. We collect information in several ways — directly from you when you register or contact us, automatically when you use the platform, and from third-party services that help us operate.

We do not collect sensitive personal information — such as biometric data, health information, or political affiliations — unless specifically required for identity verification purposes and with your explicit consent.

3 How We Use Your Data

8k8win uses your personal information for the following purposes. We process only what is relevant and proportionate to each purpose.

• Account management: Creating, maintaining, and securing your player account. Verifying your identity to comply with anti-money laundering (AML) and know-your-customer (KYC) regulations.
• Processing transactions: Handling deposits, withdrawals, and bonus crediting through your chosen payment method — whether that's GCash, Maya, GrabPay, bank transfer, or card.
• Delivering game services: Providing access to all games on 8k8win, maintaining game history, and calculating winnings accurately.
• Customer support: Responding to your queries, resolving disputes, and following up on complaints using the contact details you provided.
• Promotions and communications: If you have opted in, sending you details about current promotions, bonuses, and platform updates relevant to 8k8win services. You may opt out at any time.
• Security and fraud prevention: Monitoring activity on the platform for suspicious behaviour, preventing fraud, and protecting both the platform and other users.
• Legal and regulatory compliance: Meeting obligations under applicable gaming regulations, data protection laws, and financial crime prevention requirements.
• Platform improvement: Analysing usage patterns in aggregate (anonymised where possible) to understand how to make the 8k8win experience better for Filipino players.

We do not use your data to make automated decisions that significantly affect you without human review — except where required for fraud prevention or legally mandated compliance checks.

4 Legal Basis for Processing

Under the Data Privacy Act of 2012 and applicable regulations, 8k8win processes your personal information on the following legal bases:

• Contractual necessity: Processing required to fulfill the agreement between you and 8k8win — including running your account, processing transactions, and providing game access.
• Legal obligation: Where processing is required to comply with applicable laws, including AML regulations, gaming licensing conditions, and data protection legislation.
• Legitimate interests: Where we have a genuine business reason to process data — such as fraud detection, platform security, and service improvement — provided those interests do not override your rights.
• Consent: Where you have given us explicit permission — for example, for marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5 Data Sharing

8k8win does not sell, rent, or trade your personal information to any third party. We share your data only in the following limited circumstances:

• Payment processors: To complete deposits and withdrawals, we share necessary transaction details with payment providers such as GCash, Maya, GrabPay, Coins.ph, and banking partners. These providers are bound by their own privacy obligations and contractual commitments with us.
• Identity verification services: For KYC compliance, we may share identity documents with accredited verification partners. These services operate under strict data protection agreements.
• Legal and regulatory authorities: Where required by law, court order, or a request from a legitimate regulatory body — including the gaming regulator under whose licence 8k8win operates.
• Fraud prevention partners: In cases of suspected fraud, money laundering, or criminal activity, we may share information with law enforcement or industry fraud prevention organisations.
• Service providers: Trusted technical partners who help operate the platform — such as cloud hosting, analytics, and customer support tools — under strict contractual obligations that prohibit independent use of your data.

In all cases, data sharing is limited to what is strictly necessary for the stated purpose. We do not share your gaming activity or financial information with unrelated commercial third parties.

6 Data Retention

8k8win retains your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by law. In general:

• Active account data is retained for the duration of your account's existence.
• Transaction and financial records are retained for a minimum of five (5) years following the transaction, in line with anti-money laundering requirements.
• Identity verification documents are retained for a minimum of five (5) years following account closure or the end of the business relationship.
• Customer support and communications records are retained for up to three (3) years, unless a dispute or legal matter requires longer retention.
• Cookies and usage analytics may be retained for shorter periods — typically 12 to 24 months — depending on the specific cookie type.

When data is no longer required, 8k8win securely deletes or anonymises it so that it can no longer be linked to you as an individual.

7 Security Measures

8k8win implements appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security practices include:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• Encryption of sensitive data stored in our databases.
• Strict access controls ensuring only authorised personnel can access personal data, with access logged and auditable.
• Regular security assessments and monitoring of platform infrastructure.
• Two-factor authentication options available to players for account security.
• Incident response procedures to detect, report, and respond to data breaches promptly.

In the event of a data breach that poses a risk to your rights and freedoms, 8k8win will notify the relevant data protection authority and affected players as required by law and as quickly as practically possible.

8 Cookies & Tracking

8k8win uses cookies and similar tracking technologies to improve your experience on the platform, maintain session security, and understand how players use our services. Here's a breakdown of what we use:

• Essential cookies: Required for the platform to function — including keeping you logged in during a session and maintaining your account security. These cannot be disabled without impacting platform functionality.
• Analytics cookies: Help us understand how users navigate the platform so we can improve the experience. Data collected is aggregated and anonymised where possible.
• Preference cookies: Remember your settings, such as language preferences and notification choices, so you don't have to reset them each visit.
• Security cookies: Used to detect and prevent fraudulent logins and other suspicious activity on the platform.

Most browsers allow you to control cookie settings. However, disabling essential cookies may affect your ability to log in or use certain features of 8k8win. Refer to your browser's help documentation for guidance on managing cookies.

8k8win does not use cookies to serve third-party advertising or share browsing data with ad networks.

9 Your Rights

Under the Data Privacy Act of 2012 and applicable regulations, Filipino players have meaningful rights over their personal data. 8k8win respects and upholds these rights. Here's what you're entitled to:

To exercise any of these rights, contact our Data Protection team at support@8k8win.app with your request. We will respond within the timeframes required by applicable law — typically within 30 days. Verification of your identity will be required before we act on any request.

10 Minors & Age Verification

8k8win does not knowingly collect personal data from anyone under 18 years of age. Our platform is strictly for adults only. During registration, we require confirmation that you are at least 18 years old, and we reserve the right to request identity documents to verify this at any time.

If we discover that an account has been created by someone under the age of 18, we will immediately suspend the account, delete the associated personal data as required by law, void any transactions made, and return any deposited funds in accordance with applicable regulations.

11 International Data Transfers

8k8win primarily stores and processes data within systems that serve the Philippine market. In some cases, technical service providers we work with may operate infrastructure in other countries. Where this occurs, we ensure that appropriate safeguards are in place — such as contractual commitments requiring the recipient to protect your data to the same standard required under Philippine law.

We do not transfer your personal data to jurisdictions that do not provide an adequate level of data protection without implementing appropriate safeguards first.

12 Policy Changes

8k8win may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or legal requirements. When we make material changes, we will update the "last updated" date at the top of this page and, where appropriate, notify you directly via email or an in-platform notice.

We encourage you to review this policy periodically. Your continued use of 8k8win after any changes are posted constitutes your acceptance of the updated policy. If you have concerns about any changes, please contact us before continuing to use the platform.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or wish to raise a data-related concern, please get in touch with our team:

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data protection rights have been violated and we have not adequately addressed your concern.